Information, Terms & Conditions

Information, Terms & Conditions

Jemma Lewis Marbling and Design is based in Wiltshire in the UK where we work full time producing a range of hand marbled papers alongside special commissions, bespoke work and our matching service. 

Most of the marbled papers and products we produce can be purchased directly though our web shop which utilises PayPal and Stripe (for card payments). 

If you are looking for something not seen in our website shop you are welcome to email us with your enquiry. 

If we can help we would then either set you up a listing in the website shop or send you an invoice. Payment can be made by BACS or PayPal. Please note that we no longer accept cheques as a method of payment.

Payment will be required before goods are despatched. 

All prices can be seen next to each product in the store, but you are very welcome to email if you would like a quotation for anything you cannot see on the website. 

Discounts can also be given for larger quantities and for trade orders so please enquire for information. 

VAT and p&p will be added to our prices as appropriate except where specified otherwise.

Marbled Papers and products are despatched typically by Royal Mail tracked services, sometimes courier, depending upon which is most suitable for your parcel weight and destination. 

The majority of our marbled papers are made to order and delivery will be dependent upon our current order book and the quantity you require, though we shall endeavour to give an approximate lead-time at time of order. If you require your papers urgently please enquire as to current availability or lead-times before proceeding to check-out. 

Any import taxes / duties are the responsibility of the customer.

SHIPPING TO THE EU - CHANGES AS OF 1ST JULY 2021

Our International prices seen on the website no longer include VAT. International orders are shipped 'Delivery Duties UnPaid' (DDU)

This means that you may have to pay import VAT (and customs duties if payable) and a handling fee in the receiving country. 

These charges will depend on the country we are sending to, the value of the item and the fact that we are sending commercial goods.

Please only proceed to place an order via the website if you understand the fact that you may have to pay additional charges. 

It is your responsibility to pay any additional fee's required. 

If you do not accept the order at the point of delivery and the consignment is returned to us due to unpaid fee's we will only refund the cost of the goods themselves, upon receipt, providing they can be re-sold. 

Every sheet of hand marbled paper is produced individually and as such each sheet is unique, and this is part of the charm. 

If you need papers to be a good match we suggest ordering all your papers at the same time, as there can be variations from batch to batch. All of our 63 designs can be seen listed in our store.

The images we show of our designs on the website should be used for guidance only. We cannot accept any responsibility for variations to colours, as computers, monitors, mobiles and internet specifications can affect how colours are displayed. 

Should you have any queries or problems with your order please let us know as quickly as possible. 

If you wish to return the items/papers to us please do so within 14 days of receipt. We will provide you with a refund for the product but the customer is responsible for the return postage costs and ensuring the goods are returned to us and in the same condition as sent. We do not offer a refund for Matching Work, Custom, bespoke or Design Work.

From time to time Jemma Lewis Marbling and Design send out a newsletter containing updates and special offers which we hope you will find of interest. Please let us know by email if you do not wish to receive these, or indeed if you would like to be included. 

Should you like to feature us in an article or blog we would be delighted, and would be pleased to send any information or images you need.