UPDATE: May 2026 - US 10% Customs Tariff is now collected at the checkout stage and will show as 'Tax' in your Order Summary (see below for more details).
All of our marbled papers are sent rolled inside sturdy cardboard postal tubes or boxes and rolled and wrapped securely.
Where your order includes items that cannot be rolled we will endeavour to send your order inside a box.
We recycle and reuse old packaging where possible.
We are a 2 person family business and whilst we endeavour to pack and despatch your orders the week they are received, high order volumes, busy periods and holidays may impact this. Delays may also be encountered on USA orders as we now have to collect tariffs prior to despatch.
We have a Royal Mail pick up every weekday and our hope is this will mean you receive your orders in good time. This, of course, only applies to items that are in 'stock and ready to despatch' and not 'made to order' or on pre-order.
Once your website order has been shipped you will receive an email notification and a tracking reference so you can track its progress. We choose to use the tracked services, which are more costly, as many of our items, if lost, cannot be replaced.
UK
Orders within the UK are despatched as standard via Royal Mail. The majority of the time this will be via the Tracked48 service.
UK customers can add as many product types to your bag as you wish. There are very few limitations to package size and weight via Royal Mail when shipping to the UK.
INTERNATIONAL SHIPPING
(US customers please refer to the US section below)
International orders are typically sent via Royal Mail using a tracked service.
SHIPPING TO Rest of World (EXCLUDING USA) - CHANGES AS OF 1ST JULY 2021
Our International prices seen on the website no longer include VAT. International orders are shipped 'Delivered Duties Unpaid'/ 'Delivered at Place' (DDU/DAP)
Delivered Duty Unpaid (DDU) or Delivered at Place (DAP) is an international trade term that outlines the responsibilities, costs, and risks associated with the delivery of goods from the seller to the buyer. Under these terms, the seller is responsible for delivering the goods to a specified destination in the buyer’s country, excluding the payment of import duties and taxes. The buyer assumes responsibility for these duties, as well as customs clearance and any further transportation of the goods.
This means that you may have to pay import VAT/GST (and customs duties if applicable) and a handling fee in the receiving country. These charges will depend on the country we are sending to, the value of the item/s and the fact we are sending commercial goods.
Please only proceed to place an order via the website if you understand and accept the fact that you may have to pay additional charges / duties, prior to your package being delivered. Unfortunately our website shop does not have the facility to calculate these additional 'duties' at checkout but you can use a 'Landed Cost' calculator website like: https://www.simplyduty.com/
Landed cost for a cross-border transaction includes all duties, taxes and fee's associated with a purchase.
It is your responsibility to pay any additional fee's required.
If you do not accept the order at the point of delivery and the consignment is returned to us due to unpaid fee's we will only refund the cost of the goods themselves, providing they can be re-sold.
If you are purchasing multiple different types of product/s from a country outside the UK you may find postage costs to be unduly high, this is because each product has a built in shipping price by default.
We reserve the right to cancel and refund orders that exceed shipping restrictions and where insufficient postage has been charged.
If you would like a shipping quote please do not hesitate to contact us via email on: [email protected]
Our International shipping costs seen on the website are based on a postal tube or box with a weight up to 2kg.
Where you have overpaid for shipping we will refund the overpaid amount via your original payment method at time of despatch.
However, if your combined order weight exceeds the 2kg limitation we may need to send as multiple parcels which means the higher postage price may then be accurate to cover this.
U.S.A
An important note for our US customers - May 2026
On August 29th 2025 the US government removed the 'de minimis' exemption of $800 on sold goods being imported into the US. This means all orders received via our website that are being shipped to the USA will require payment of a 10% tariff.
We are no longer able to ship to the USA using DDU/DAP (Delivered duties unpaid/Delivered at place) services and must collect the tariff from customers prior to the goods being despatched. US customs require the tariff to be paid prior to the goods being received in the USA.
The postal network we use (Royal Mail) will use an Ad Valorum valuation which will be a percentage of the cost of the goods/products your are purchasing. This is 10% of the goods value. Royal mail will pay the tariff to US customs and invoice us for this payment.
For your own peace of mind you may wish to use a ‘landed cost’ calculator like SimplyDuty - Duty and Tax Calculation Made Simple to help you understand the full ‘landed cost’. Landed Cost for a cross-border transaction includes all duties, taxes and fee’s associated with a purchase.
We want to continue shipping to our US customers. At the checkout stage a 10% 'Tax' is collected at your point of purchase. This is the US 10% customs tariff.
Please rest assured the 10% 'Tax' that is calculated at checkout is purely to cover the 10% US customs tariff.
Please note we will continue to refund any overpaid postage at time of despatch.
We have so many wonderful US customers and ship to the US several times a week so we hope you will continue to be able to support us.
If you have any questions, please do email us at: [email protected]
Thank you for your continued support and understanding.