All of our marbled papers are sent rolled inside sturdy cardboard postal tubes or boxes and rolled and wrapped securely.
Where your order includes items that cannot be rolled we will endeavour to send your order inside a box.
We recycle and reuse old packaging where possible.
We are a 2 person family business and whilst we endeavour to pack and despatch your orders the week they are received, high order volumes, busy periods and holidays may impact this.
We have a Royal Mail pick up every weekday and our hope is this will mean you receive your orders in good time. This, of course, only applies to items that are in 'stock and ready to despatch' and not 'made to order' or on pre-order.
Once your website order has been shipped you will receive an email notification and a tracking reference so you can track its progress. We choose to use the tracked services, which are more costly, as many of our items, if lost, cannot be replaced.
UK
Orders within the UK are despatched as standard via Royal Mail. The majority of the time this will be via the Tracked48 service.
UK customers can add as many product types to your bag as you wish. There are very few limitations to package size and weight via Royal Mail when shipping to the UK.
INTERNATIONAL SHIPPING
(US customers please also refer to the US section below)
International orders are typically sent via Royal Mail using a tracked service.
SHIPPING TO THE EU & Rest of World - CHANGES AS OF 1ST JULY 2021
Our International prices seen on the website no longer include VAT. International orders are shipped 'Delivered Duties Unpaid'/ 'Delivered at Place' (DDU/DAP)
Delivered Duty Unpaid (DDU) or Delivered at Place (DAP) is an international trade term that outlines the responsibilities, costs, and risks associated with the delivery of goods from the seller to the buyer. Under these terms, the seller is responsible for delivering the goods to a specified destination in the buyer’s country, excluding the payment of import duties and taxes. The buyer assumes responsibility for these duties, as well as customs clearance and any further transportation of the goods.
This means that you may have to pay import VAT/GST (and customs duties if applicable) and a handling fee in the receiving country. These charges will depend on the country we are sending to, the value of the item/s and the fact we are sending commercial goods.
Please only proceed to place an order via the website if you understand and accept the fact that you may have to pay additional charges / duties, prior to your package being delivered. Unfortunately our website shop does not have the facility to calculate these additional 'duties' at checkout but you can use a 'Landed Cost' calculator website like: https://www.simplyduty.com/
Landed cost for a cross-border transaction includes all duties, taxes and fee's associated with a purchase.
It is your responsibility to pay any additional fee's required.
If you do not accept the order at the point of delivery and the consignment is returned to us due to unpaid fee's we will only refund the cost of the goods themselves, providing they can be re-sold.
If you are purchasing multiple different types of product/s from a country outside the UK you may find postage costs to be unduly high, this is because each product has a built in shipping price by default.
(we reserve the right to cancel and refund orders that exceed shipping restrictions and where insufficient postage has been charged)
If you would like a shipping quote please do not hesitate to contact us via email on: [email protected]
Our International shipping costs seen on the website are based on a postal tube or box, including goods with a weight of 2kg. A large proportion of our orders are under this weight. Where you have overpaid for shipping we will refund the overpaid amount via your original payment method at time of despatch.
However, if your combined order weight exceeds the 2kg limitation we would need to send as multiple parcels which means the higher postage price may then be accurate to cover this.
For larger or urgent orders we can also use couriers to ship Internationally - please feel free to email us on [email protected]
An important note for our US customers - August 2025
On August 29th 2025 the US government will be removing the de minimis exemption of $800 on sold goods being imported into the US.
Whilst we continue to ship to our customers in the US, please be aware that all orders will be subject to import taxes and duties prior to the goods being delivered and currently this looks like it will be via a 10% tariff.
Website orders will continue to ship via Royal Mail International Tracked services with some larger direct orders being sent via courier.
The postal network will use an Ad Valorum valuation which will be a percentage of the cost of goods plus the freight and insurance to get them to the destination. You may wish to use a ‘landed cost’ calculator like SimplyDuty - Duty and Tax Calculation Made Simple to help you understand the full ‘landed cost’. Landed Cost for a cross-border transaction includes all duties, taxes and fee’s associated with a purchase.
Currently it does appear that further additional fee’s and rates will be required for sending via courier so our preferred choice is via Royal Mail, size and weight dependant. The additional cost via courier could be between 3-6%.
We have so many wonderful US customers and ship to the US several times a week so we hope you will continue to be able to support us.
If you have any questions, please do email us at: [email protected]
Thank you for your continued support and understanding.