Shipping & Delivery

Shipping & Delivery

All of our marbled papers are sent rolled inside sturdy cardboard postal tubes or rolled and wrapped securely. Where your order includes items that can not be rolled we will endeavour to send your order inside a box.

We recycle packaging where possible. 

UK

Orders within the UK are despatched as standard via Royal Mail. The majority of the time this will be via a tracked service. Most orders will be sent via the Tracked48 service. In some cases and at our discretion this may be upgraded to the Tracked24 service.

We now have a Royal Mail pick up every weekday and our hope is this will mean you receive your orders quicker than previously. This, of course, only applies to items that are in stock and ready to despatch and not 'made to order'.

We are a 2 person family business and whilst we endeavour to pack and despatch your orders the week they are received, high order volumes may impact this.

INTERNATIONAL

International orders are sent via Royal Mail using a tracked service. Unfortunately due to the pandemic international prices have increased over the past few months. 

If you would like a tailor-made shipping quote please do not hesitate to contact us. 

If you are purchasing multiple different types of products from a country outside the UK you may find postage costs to be unduly high, this is because each product has a built in shipping price by default so please contact us for a revised shipping quote before placing your order.

Our International shipping costs are based on a postal tube with a  weight of 2kg. A large proportion of our orders are under this weight. Where you have overpaid for shipping we will refund the overpaid amount via PayPal at time of despatch.

EXAMPLE INTERNATIONAL SHIPPING COSTS as at 13th May 2021. This example is based on 10 sheets of marbled paper rolled inside our standard medium postal tube weighing 1kg

USA - Approx £25

AUSTRALIA - Approx £22

EUROPE - Approx £20

These prices are subject to change and will vary from country to country depending on Royal Mail surcharges and country specific air carrier supplements. The above examples are intended as a guide only.

We can also use couriers to ship Internationally - please feel free to email us on jemmamarbling@sky.com

SHIPPING TO THE EU - CHANGES AS OF 1ST JULY 2021

Our International prices seen on the website no longer include VAT. International orders are shipped 'Delivery Duties Unpaid' (DDU). 

This means that you may have to pay import VAT (and customs duties if payable) and a handling fee in the receiving country. These charges will depend on the country we are sending to, the value of the item and the fact we are sending commercial goods. 

Please only proceed to place an order via the website if you are understand and accept the fact that you may have to pay additional charges. It is your responsibility to pay any additional fee's required. 

If you do not accept the order at the point of delivery and the consignment is returned to us due to unpaid fee's we will only refund the cost of the goods themselves, providing they can be re-sold.