All of our marbled papers are sent rolled inside sturdy cardboard postal tubes or rolled and wrapped securely.
Where your order includes items that cannot be rolled we will endeavour to send your order inside a box.
We recycle and reuse old packaging where possible.
We are a 2 person family business and whilst we endeavour to pack and despatch your orders the week they are received, high order volumes and holidays may impact this.
We now have a Royal Mail pick up every weekday and our hope is this will mean you receive your orders quicker than previously. This, of course, only applies to items that are in 'stock and ready to despatch' and not 'made to order' or on pre-order.
Once your website order has been shipped you will receive email notification and a tracking reference so you can track its progress. We choose to use the tracked services, which are more costly, as many of our items, if lost, cannot be replaced.
Orders within the UK are despatched as standard via Royal Mail. The majority of the time this will be via the Tracked48 service.
UK customers can add as many product types to your bag as you wish. There are very few limitations to package size and weight via Royal Mail when shipping to the UK.
International orders are sent via Royal Mail using a tracked service. Unfortunately due to the pandemic and other factors International prices have increased over the last couple of years.
If you are purchasing multiple different types of product/s from a country outside the UK you may find postage costs to be unduly high, this is because each product has a built in shipping price by default.
INTERNATIONAL CUSTOMERS, PLEASE DO NOT ORDER MORE THAN 20 REAL MARBLED PAPERS PER ORDER WITHOUT CONTACTING US FIRST TO DISCUSS.
(we reserve the right to cancel and refund orders that exceed shipping restrictions and where insufficient postage has been charged)
Please see the varied examples below of shipping quotes but if you would like a tailor-made shipping quote please do not hesitate to contact us via email on: firstname.lastname@example.org
Our International shipping costs seen on the website, in your bag, are based on a postal tube or box with a weight limit of 2kg. This is the MAX weight imposed by Royal Mail for all parcels shipping outside the UK. A large proportion of our orders are under this weight. Where you have overpaid for shipping we will refund the overpaid amount via your original payment method at time of despatch.
However, if your combined order weight exceeds the 2kg limitation we would need to send as multiple parcels which means the higher postage price may then be accurate to cover this.
EXAMPLE INTERNATIONAL SHIPPING COSTS as of August 2022:
(All prices in GBP)
Germany: 40 sheets of rolled printed paper - approx. £21 (1900g)
Belgium: 1 sheet of real marbled paper - approx. £14 (450g)
France: 2 printed papers, pocket mirror, 1 wooden charm - approx. £15 (500g)
Sweden: 1 box of 12 small mixed baubles - approx. £17.50 (1125g)
Ireland - 14 sheet printed bundle, rolled - £16 (900g)
14 real marbled papers - approx. £26 (1100g)
6 sheets of real marbled papers - £22 (700g)
3 ceramic stars (small box) - £16 (650g)
Marbling provisions (boxed) - £30 (1600g)
Box of 12 mixed small baubles - £24 (1000g)
5 sheets of real marbled paper - £18.50 (600g)
3 sheets of real marbled paper - £17 (475g)
Mixed 28 printed papers, rolled - £26 (1450g)
The above examples are intended as a guide only. These prices are subject to change and will vary from country to country depending on Royal Mail surcharges and country specific air carrier supplements.
For larger or urgent orders we can also use couriers to ship Internationally - please feel free to email us on email@example.com
SHIPPING TO THE EU & Rest of World - CHANGES AS OF 1ST JULY 2021
Our International prices seen on the website no longer include VAT. International orders are shipped 'Delivery Duties Unpaid' (DDU).
This means that you may have to pay import VAT (and customs duties if payable) and a handling fee in the receiving country. These charges will depend on the country we are sending to, the value of the item/s and the fact we are sending commercial goods.
Please only proceed to place an order via the website if you understand and accept the fact that you may have to pay additional charges. It is your responsibility to pay any additional fee's required.
If you do not accept the order at the point of delivery and the consignment is returned to us due to unpaid fee's we will only refund the cost of the goods themselves, providing they can be re-sold.
Thank you for your continued support and understanding.