INTERNATIONAL SHIPPING
(US customers please refer to the US section below)
Orders are typically sent rolled inside a sturdy postal tube or box, via Royal Mail using a tracked service. We choose to use tracked services, which are more costly, as many of our items, if lost, cannot be replaced.
SHIPPING to the EU & Rest of World (EXCLUDING USA)
International orders are shipped 'Delivered Duties Unpaid'/ 'Delivered at Place' (DDU/DAP)
Delivered Duty Unpaid (DDU) or Delivered at Place (DAP) is an international trade term that outlines the responsibilities, costs, and risks associated with the delivery of goods from the seller to the buyer. Under these terms, the seller is responsible for delivering the goods to a specified destination in the buyer’s country, excluding the payment of import duties and taxes. The buyer assumes responsibility for these duties, as well as customs clearance and any further transportation of the goods.
This means that you will very likely have to pay import VAT/GST (and customs duties if applicable) and a handling fee in the receiving country. These charges will depend on the country we are sending to, the value of the item/s and the fact we are sending commercial goods.
Important Information for EU Customers from July 1st 2026
We are a small two-person studio shipping our handmade marbled papers and original artworks directly from the UK.
Because we host our own website, we ship all international orders on a Delivered Duties Unpaid (DDU) basis. This means that local import taxes and fees are not included in your checkout price.
What to expect when your package arrives:
Before your local postal service (such as An Post in Ireland or Correos in Spain) can deliver your package, you will be contacted to pay the following local fees:
- Local Import VAT: Calculated based on your country's standard rate.
- EU Flat Customs Duty: A mandatory €3 flat duty applied to all e-commerce packages entering the EU. At the moment this fee is stackable per product type. E.G. you buy 5 Marbled Papers, 1 bag of carrageenan and a Christmas decoration/marbled bauble the flat duty would be €9.00. €3 for the marbled papers, €3 for the carrageenan and €3 for the decoration. This is due to the fact that each of these product types has a different customs code. If you order 10 sheets of hand marbled paper a single €3 will apply.
- Postal Handling Fee: A small processing fee charged by your local post office (usually €5 to €10).
Please Note: These fees are determined entirely by your local government and postal service. If you choose to refuse the package due to these charges, we will only be able to refund your order once the package is successfully returned to our studio, minus the original shipping costs and at your return cost, via a Tracked service.
Thank you so much for supporting our independent craft!
Please only proceed to place an order via the website if you understand and accept the fact that you may have to pay additional charges / duties, prior to your package being delivered. Unfortunately, our website shop does not have the facility to calculate these additional 'duties' at checkout but you can use a 'Landed Cost' calculator website like: https://www.simplyduty.com/
The Landed cost for a cross-border transaction includes all duties, taxes and fee's associated with a purchase.
It is your responsibility to pay any additional fee's required.
If you do not accept the order at the point of delivery and the consignment is returned to us due to unpaid fee's we will only refund the cost of the goods themselves, providing they can be re-sold.
If you are purchasing multiple different types of product/s from a country outside the UK you may find postage costs to be unduly high, this is because each product has a built-in shipping price by default but we always refund any overpaid postage.
We reserve the right to cancel and refund orders that exceed shipping restrictions and where insufficient postage has been charged.
If you would like a shipping quote please do not hesitate to contact us via email on: [email protected] but please note, we can only provide a shipping cost, we cannot provide the “landed cost” of your parcel.
Our International shipping costs seen on the website are based on a postal tube / box with a weight up to 2kg. Where you have overpaid for shipping, we will refund the overpaid amount via your original payment method at time of despatch.
U.S.A
An important note for our US customers - May 2026
On August 29th 2025 the US government removed the 'de minimis' exemption of $800 on sold goods being imported into the US. This means all orders received via our website that are being shipped to the USA will require payment of a 10% tariff.
We are no longer able to ship to the USA using DDU/DAP (Delivered duties unpaid/Delivered at place) services and must collect the tariff from customers prior to the goods being despatched. US customs require the tariff to be paid prior to the goods being received in the USA.
The postal network we use (Royal Mail) will use an Ad Valorum valuation which will be a percentage of the cost of the goods/products you are purchasing. This is 10% of the goods value. Royal mail will pay the tariff to US customs and invoice us for this payment.
For your own peace of mind you may wish to use a ‘landed cost’ calculator like SimplyDuty - Duty and Tax Calculation Made Simple to help you understand the full ‘landed cost’. Landed Cost for a cross-border transaction includes all duties, taxes and fee’s associated with a purchase.
We want to continue shipping to our US customers. At the checkout stage a 10% 'Tax' is collected at your point of purchase. This is the US 10% customs tariff.
Please rest assured the 10% 'Tax' that is calculated at checkout is purely to cover the 10% US customs tariff.
Please note we will continue to refund any overpaid postage at time of despatch.
We have so many wonderful US customers and ship to the US several times a week so we hope you will continue to be able to support us.
If you have any questions, please do email us at: [email protected]
Thank you for your continued support and understanding.
UK
Orders within the UK are despatched as standard via Royal Mail. The majority of the time this will be via the Tracked48 service.
UK customers can add as many product types to your bag as you wish. There are very few limitations to package size and weight via Royal Mail when shipping to the UK.
Additional Shipping Information
All of our marbled papers are sent rolled inside sturdy cardboard postal tubes or boxes and rolled and wrapped securely. Where your order includes items that cannot be rolled, we will endeavour to send your full order inside a box.
We recycle and reuse old packaging where possible.
We are a 2-person family business and whilst we endeavour to pack and despatch your orders the week they are received, high order volumes, busy periods and holidays may impact this.
We have a Royal Mail pick up every weekday and our hope is this will mean you receive your orders in good time. This, of course, only applies to items that are in 'stock and ready to despatch' and not 'made to order' or on pre-order.
Once your website order has been shipped you will receive an email notification and a tracking reference so you can track its progress.