All of our marbled papers are sent rolled inside sturdy cardboard postal tubes or boxes and rolled and wrapped securely.
Where your order includes items that cannot be rolled we will endeavour to send your order inside a box.
We recycle and reuse old packaging where possible.
We are a 2 person family business and whilst we endeavour to pack and despatch your orders the week they are received, high order volumes, busy periods and holidays may impact this. Delays may also be encountered on USA orders as we now have to collect tariffs prior to despatch.
We have a Royal Mail pick up every weekday and our hope is this will mean you receive your orders in good time. This, of course, only applies to items that are in 'stock and ready to despatch' and not 'made to order' or on pre-order.
Once your website order has been shipped you will receive an email notification and a tracking reference so you can track its progress. We choose to use the tracked services, which are more costly, as many of our items, if lost, cannot be replaced.
UK
Orders within the UK are despatched as standard via Royal Mail. The majority of the time this will be via the Tracked48 service.
UK customers can add as many product types to your bag as you wish. There are very few limitations to package size and weight via Royal Mail when shipping to the UK.
INTERNATIONAL SHIPPING
(US customers please refer to the US section below)
International orders are typically sent via Royal Mail using a tracked service.
SHIPPING TO Rest of World (EXCLUDING USA) - CHANGES AS OF 1ST JULY 2021
Our International prices seen on the website no longer include VAT. International orders are shipped 'Delivered Duties Unpaid'/ 'Delivered at Place' (DDU/DAP)
Delivered Duty Unpaid (DDU) or Delivered at Place (DAP) is an international trade term that outlines the responsibilities, costs, and risks associated with the delivery of goods from the seller to the buyer. Under these terms, the seller is responsible for delivering the goods to a specified destination in the buyer’s country, excluding the payment of import duties and taxes. The buyer assumes responsibility for these duties, as well as customs clearance and any further transportation of the goods.
This means that you may have to pay import VAT/GST (and customs duties if applicable) and a handling fee in the receiving country. These charges will depend on the country we are sending to, the value of the item/s and the fact we are sending commercial goods.
Please only proceed to place an order via the website if you understand and accept the fact that you may have to pay additional charges / duties, prior to your package being delivered. Unfortunately our website shop does not have the facility to calculate these additional 'duties' at checkout but you can use a 'Landed Cost' calculator website like: https://www.simplyduty.com/
Landed cost for a cross-border transaction includes all duties, taxes and fee's associated with a purchase.
It is your responsibility to pay any additional fee's required.
If you do not accept the order at the point of delivery and the consignment is returned to us due to unpaid fee's we will only refund the cost of the goods themselves, providing they can be re-sold.
If you are purchasing multiple different types of product/s from a country outside the UK you may find postage costs to be unduly high, this is because each product has a built in shipping price by default.
(we reserve the right to cancel and refund orders that exceed shipping restrictions and where insufficient postage has been charged)
If you would like a shipping quote please do not hesitate to contact us via email on: [email protected]
Our International shipping costs seen on the website are based on a postal tube or box, including goods with a weight of 2kg. A large proportion of our orders are under this weight. Where you have overpaid for shipping we will refund the overpaid amount via your original payment method at time of despatch.
However, if your combined order weight exceeds the 2kg limitation we would need to send as multiple parcels which means the higher postage price may then be accurate to cover this.
For larger or urgent orders we can also use couriers to ship Internationally - please feel free to email us on [email protected]
U.S.A
An important note for our US customers - August 2025
Unfortunately the information we are receiving is constantly changing, our current understanding (28th August 2025) is indicated below.
On August 29th 2025 the US government will be removing the de minimis exemption of $800 on sold goods being imported into the US. This means all orders received via our website that are being shipped to the USA will require payment of a tariff.
We are no longer able to ship to the USA using DDU/DAP (Delivered duties unpaid/Delivered at place) services and must collect the tariff from customers prior to the goods being despatched. US customs require the tariff to be paid prior to the goods being received in the USA.
The postal network we use (Royal Mail) will use an Ad Valorum valuation which will be a percentage of the cost of the goods/products your are purchasing. Our current understanding is that this will be 10% + a 50p handling fee. Royal mail will pay the tariff to US customs and invoice us for this payment.
For your own peace of mind you may wish to use a ‘landed cost’ calculator like SimplyDuty - Duty and Tax Calculation Made Simple to help you understand the full ‘landed cost’. Landed Cost for a cross-border transaction includes all duties, taxes and fee’s associated with a purchase.
We want to continue shipping to our US customers. Unfortunately our website (at the moment) is not able to calculate these charges and apply them at checkout.
We will therefore have to contact you AFTER your order with a link to a custom 'tariff payment' product listing. This will be for a sum of 10% of your orders value (excluding shipping costs) plus a £0.50p Royal mail handling charge. Once this has been paid we will be able to ship your order.
If you do not wish to proceed with your order or are unable to pay the additional 10% charge + £0.50p royal mail handling fee we will refund your order in full.
If you wish to proceed with your order please use the custom link we send to you by email to pay the tariff charges within 72 hours.
We hope you understand this additional step in your order process. The additional fees are either imposed by the US government or the Royal Mail. Jemma Lewis Marbling & Design are not charging any additional administration fees to cover the increased workload at this time.
Please note we will continue to refund any overpaid postage at time of despatch.
We have so many wonderful US customers and ship to the US several times a week so we hope you will continue to be able to support us.
If you have any questions, please do email us at: [email protected]
Thank you for your continued support and understanding.